FAQ

FAQ – DovaPets

1. Where is DovaPets based?
We are proudly based in New York City, operating worldwide to deliver the best products for your pets.

2. What kind of products do you offer?
We offer a carefully curated selection of toys, accessories, grooming supplies, food, and more — all designed to improve the health, happiness, and lifestyle of your pets.

3. How long does shipping take?
Shipping within the U.S. typically takes 3-7 business days. International orders may take 7-14 business days depending on your location.

4. Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times may vary based on your destination.

5. How can I track my order?
Once your order is processed, you will receive a tracking number by email to follow your package every step of the way.

6. What if I need to return or exchange a product?
No problem! We accept returns and exchanges within 30 days of purchase. Items must be unused and in original packaging. Visit our Return Policy page for full details.

7. How can I contact DovaPets?
You can reach us anytime at support@dovapets.com. We usually reply within 24 hours.

8. Are your products safe for all pets?
Yes. We carefully select and test all our products for quality and safety. However, we always recommend supervising your pets during use, especially with new toys.

9. Do you offer gift cards?
Yes! DovaPets gift cards are available and make the perfect gift for any pet lover.

10. Can I suggest a product or brand for DovaPets?
Absolutely! We love hearing from our community. Send us your suggestions at contact@dovapets.com.